Shipping Info

SHIPPING DETAILS:

Victory Gardens does it's best to process orders as quickly as possible!

Once processed and packed, you will receive a confirmation email saying that your package has been sent off. All orders are shipped from our headquarters in Vancouver via Canada Post. While very reliable, shipping with Canada Post can, unfortunately, be expensive and the standard mailing option we use to keep costs down for our customers does not come with a tracking number. Please be patient, orders should arrive within 7-14 business days -  the Yukon and Newfoundland may take a few more!

We ship packages Monday through Friday. Any additional shipping costs incurred for rejected packages or returned to shipper packages will be the financial responsibility of the customer.

We currently DO NOT ship internationally or to the US.

Need it faster? Give us a shout at shop@victorygardensvancouver.ca for express post pricing. Please be sure to include your order number!

LOCAL PICK UP DETAILS:

Victory Gardens is happy to offer FREE local pick up.  Customers who are picking their orders up from the Victory Gardens headquarters must bring proof of purchase, a confirmation email is great. We will be in touch with a selection of pick up times and pick up location as soon as your order has been processed. 

LOCAL DELIVERY DETAILS:

Victory Gardens offers delivery for $20-55 (with a minimum $25 purchase) to local Vancouver residents only. Times of delivery are subject to our availability.  Please email us at shop@victorygardensvancouver.ca for more details. Use the 'measure distance' or 'directions' options in Google Maps to determine which area you fall within. These costs are based on staffing time + gas costs. If you fall right on the border of 2 zones, email us to discuss!

 

GENERAL DETAILS:

Those placing orders within BC will be charged GST & PST (where applicable) while customers from the rest of Canada will only be charged GST. 

Victory Gardens offers exchange within 30 days of purchase. We do not offer refunds or returns. To be eligible for exchange, items must be unused and in the same condition and packaging that they were received in. All Seeds, Starts, Sale items and Gift Cards are FINAL SALE. In order to make an exchange, contact us at shop@victorygardensvancouver.ca so we can give you instructions on how to move forward. Victory Gardens is not responsible for the shipping fees of any items being exchanged.

By shopping with Victory Gardens you agree to the above terms and conditions. Victory Gardens reserves the right to change any of the above if need be.

Thank you for choosing to shop with Victory Gardens, we're so excited to HELP YOU GROW FOOD!